Growniq Private Limited
Effective Date: 15th Sept 2025 | Last Updated: 25th June 2026
Office: 2nd Floor, Plot No. 121, Sector 44, Gurugram, Haryana – 122003, India
Email: contact@growniq.in | Phone: +91 9717104342 | Website: www.growniq.in
Growniq Private Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, retain, and protect personal data when you use our website, mobile applications, partner applications, admin dashboard, or any other services operated by us, including our hyperlocal gardening marketplace and related commerce and service offerings.
This Privacy Policy is intended to be read together with our Terms of Use and any service-specific terms, policies, or consent notices we may provide from time to time.
For purposes of this Privacy Policy, the following terms have the meanings set out below:
3.1 This Privacy Policy applies to the processing of digital personal data collected by Growniq in India and, where applicable, outside India if the processing relates to offering goods or services to individuals in India.
3.2 This Privacy Policy does not apply to information that is lawfully made public by you or by another person acting under a legal obligation to make such information public, or to personal or domestic use by an individual where the law excludes such processing.
3.3 This Policy covers the following user categories: Customers, Nursery Partners, Gardening Service Partners, Corporate Customers, Website Visitors, and Job Applicants (if and when a careers page or recruitment process is added).
4.1 We collect information that you provide directly, information collected automatically through your use of the Platform, and information we receive from third parties where permitted by law and necessary for our operations.
4.2 We collect only such information as is reasonably necessary for the purposes described in this Policy, consistent with the principles of consent, purpose limitation, data minimisation, accuracy, storage limitation, security safeguards, and accountability recognised under the DPDP framework.
5.1 If you are a Customer, we may collect the following categories of information:
6.1 If you are a Nursery Partner, we may collect the following information:
7.1 If you are a Gardening Service Partner, we may collect the following information:
8.1 If you are a Corporate Customer, we may collect the following information:
9.1 When you use the Platform, we may automatically collect certain technical and usage information, including device information (model, operating system, browser type, app version, language settings, IP address, and device identifiers) and usage information (pages viewed, features used, click patterns, session duration, referral source, and crash or diagnostic information).
10.1 We may collect device-level information from the device you use to access the Platform, such as hardware model, operating system, app version, mobile network information, browser configuration, language settings, and identifiers. This helps us maintain compatibility, troubleshoot problems, and prevent misuse.
11.1 We may collect location information with your permission or as permitted by law. We use location information for finding nearby nurseries, assigning nearby gardeners, calculating delivery charges, scheduling gardening services, providing services at your selected location, fraud prevention, and improving service availability.
11.3 You may disable location access through your device settings, but some features of the Platform may not function properly without it.
12.1 If you permit access, the Platform may use your camera, gallery, or file storage so that you can upload content relevant to your interaction with Growniq (plant photographs, service photographs, profile photographs, identity documents, GST certificates, invoices, quotation files, before-and-after images, etc.). We only access such permissions for lawful and intended purposes related to the Services.
13.1 Customers may submit reviews, ratings, and responses about products, partners, and services. Partners may reply to reviews where the Platform enables such replies. Reviews may remain visible after order completion. We reserve the right to moderate, restrict, remove, or refuse to publish reviews that are fake, abusive, defamatory, spammy, misleading, or unlawful.
14.1 We may send notifications through SMS, in-app notifications, push notifications, WhatsApp, email, or other lawful channels. These may include OTPs, order updates, delivery updates, booking reminders, subscription reminders, payment confirmations, cancellation alerts, offers, and plant care reminders.
14.3 You may opt out of promotional communications, but you cannot opt out of critical service notifications needed for account security, order fulfilment, payment processing, or compliance.
15.1 Where permitted by law, we may send you marketing communications relating to offers, product launches, seasonal promotions, festival campaigns, gardening tips, and platform updates. You may withdraw consent for marketing communications or unsubscribe through the method provided in the communication.
16.1 We use cookies and similar technologies to keep you signed in, remember your preferences, analyse usage and traffic, improve platform performance, support security, and prevent fraud. You can manage cookies through your browser or device settings, although certain features may not work as intended if cookies are disabled.
17.1 We use Razorpay as a payment gateway for processing payments on the Platform. Payment information you provide is handled by Razorpay and its systems in accordance with their policies and applicable law.
17.2 Growniq does not store complete debit card or credit card details on its own systems. We may retain limited payment-related information such as transaction IDs, payment status, invoice references, refund status, and reconciliation data for accounting, fraud prevention, dispute handling, and legal compliance.
18.1 We collect and use personal data for the following purposes:
19.1 We process personal data with your consent, for specified purposes you have voluntarily requested, for certain legitimate uses permitted under Applicable Law, and to comply with law, lawful orders, tax obligations, and regulatory requirements.
20.1 We may share personal data on a need-to-know basis with Nursery Partners, Gardening Service Partners, Delivery Partners, payment gateways (including Razorpay), cloud service providers, legal advisors, auditors, government authorities, and business transferees in connection with a merger or acquisition.
20.3 We do not sell personal information.
21.1 We implement reasonable technical and organisational safeguards designed to protect personal data from unauthorised access, alteration, disclosure, loss, misuse, or destruction. If a personal data breach occurs, we will handle it in accordance with Applicable Law.
22.1 We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, to comply with legal or regulatory obligations, to resolve disputes, and to protect our legitimate interests. When a Customer deletes their account, personal information is generally deleted or anonymised within approximately 90 days, unless required otherwise.
23.1 Subject to Applicable Law, you may have the right to access your personal data, correct or update inaccurate data, request deletion, withdraw consent, opt out of marketing, and delete your account. Partners may require contacting Growniq to resolve pending payouts or open obligations before account closure.
24.1 If you have any complaint, concern, or question regarding this Privacy Policy or our handling of personal data, you may contact us using the details below. We will endeavour to respond to grievances within a reasonable time and in accordance with Applicable Law.
25.1 The Platform is intended for general audiences and may be used by younger users under parental or guardian guidance. We do not knowingly collect personal data in violation of applicable child data protection laws.
26.1 The Platform may contain links to third-party websites, applications, or services. We do not control and are not responsible for the privacy practices, security, or content of such third parties.
27.1 We may update this Privacy Policy from time to time to reflect changes in our products, services, practices, legal obligations, or technology. Any updated version will be posted on the Platform with a revised “Last Updated” date.
Growniq Private Limited
2nd Floor, Plot No. 121, Sector 44, Gurugram, Haryana – 122003, India
Email: contact@growniq.in | Phone: +91 9717104342 | Website: www.growniq.in
By using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where consent is required, your use of the relevant features constitute your consent to the processing, subject always to your rights under Applicable Law.
